Confidence in Office Skills and Its Impact on Internship and Employment Success of Bachelor of Science in Office Administration Students

Researchers

NOEMI D. CRUZ

Abstract

This study investigates the confidence levels of Bachelor of Science in Office 


Administration (BSOA) students in office skills and examines how these competencies 


influence internship performance and employment outcomes. Using a descriptive 


research design and purposive sampling, data were collected from 150 third-year BSOA 


students through structured surveys. Weighted mean, ranking, and ANOVA were 


employed to analyze responses. Results indicate that students exhibit strong 


confidence in professional ethics and technical skills, whereas communication and 


human relations skills require further development. No significant differences were 


observed across respondent groups, reflecting consistent program effectiveness. 


Identified challenges include uncertainty in performing basic office tasks and limited 


real-world application opportunities. The findings suggest that targeted interventions in 


proactive initiative, conflict resolution, and public communication, alongside strengthened industry-academic partnerships, can enhance students\' career readiness 


and workplace performance. 


 

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